Instant senior-level freight guidance — available anytime.
Give your team the confidence, clarity, and experience they need to execute efficiently, consistently, and accurately.
Unlimited access to decades of logistics expertise.
How It Works
Paste Your Question
Drop in a customer email, RFQ, shipment details, or operational question—just like texting a colleague.
Get Expert Guidance
FreightAware analyzes your input and responds with senior-level advice, structured templates, and best practices.
Execute with Confidence
Copy-paste the output into your email, update your systems, and keep the operation moving—accurately and efficiently.
Why FreightAware?
Instant answers to complex operational questions
Consistent guidance across your entire team
Reduce escalations and improve first-touch resolution
Email-ready templates for customer communication
MAWB validation and IATA compliance checks
Available 24/7—no waiting for senior staff
How FreightAware Guides Your Team
See how FreightAware transforms common freight challenges into clear, structured guidance.
| Message Type | What Usually Goes Wrong | What FreightAware Fixes |
|---|---|---|
| Pre-Alert | Missing flight, consignee details or expected delivery time | Auto-prompts for missing info and confirms ready-for-release |
| Booking Request | Incomplete cargo data or preferred flight date missing | Checks key fields and offers previous shipment data |
| Import Clearance Request | Documents or information needed by the customs broker missing | Ensures required documents and broker details are included |
| Quote Request | Vague or incomplete information | Builds structured templates and asks targeted follow-ups |
| Order Confirmation / Urgent Reply | Response tone or clarity inconsistent | Suggests quick, professional templates that follow SOP standards and highlight key missing information |
| Service Partner Update | Hard to track who replied | Summarizes the thread and defines the next action |
| Customer Response | Unclear handovers between teams | Adds next-step prompts such as "Book?" or "Proceed to shipment?" |
| Order Activation | Missing instructions from shipper | Guides shipper communication for a smooth start |
| Expected Order | Customer unaware of readiness | Advises customer of order and requests required shipping instructions |